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Terms of Use

Terms And Conditions

 
Please take a few minutes to review these Terms and Conditions. Your use of this website constitutes your agreement to follow these rules and to be bound by them. So please read following terms and conditions thoroughly.
 
customcanvas reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of this website following any such change constitutes your agreement to follow and be bound by the Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you use this website.
 
 
ORDERING PROCESS
 
Ordering Terms and Conditions
 
Payments are due at time of order. However, orders may be placed over the phone or email. In this event, payments are due over the phone or email at time of order. We accept payments in the form of Visa, MasterCard, American Express, Discover, and Pay Pal.
 
We do offer PO orders to select schools, churches, corporate organizations and others. All PO order's standard payment terms are net 30 days - all payments are due within 30 days from the date of invoice. You will be invoiced immediately upon receipt of your order.
 
We have the right to refuse to place any orders. Customcanvas also reserves the right to cancel any orders at our discretion and refund the full amount. to the customer. 
 
Orders that are not paid within Net 30 will be charged collection fee of 20% on top of the original order amount.
 
Order Changes / Cancellations
 
customcanvas will make every effort, upon your request, to change or cancel your order. If the order has reached the pre-production set up phase, there may be cancellation or change charges that apply rangiing from 5% to 30%. All of these charges will be a direct pass through from customcanvas to you, the customer. If an item has begun production, unfortunately, we cannot stop or change the order. We can, if you wish, prevent shipment or redirect it. You will be charged the original amount quoted for all orders cancelled at this stage.
 
For any changes to the orders, you must call the sales department within 6 hours of placing the order with the correction. Also any changes to a confirmed order should be made within 6 hours of placing the order. Changes to the order, will result in delayed process and production of the order for which customcanvas is not responsible.
 
A minimum of $10.00 cancellation fee will be applied in order to cancel an order, given that they are requested within 6 hours of order placement. Cancellations are not allowed once the orders are in production. Any cancellation request will apply cancellation fees. Cancellation fees will be determined and communicated to you by the customer service representative at the time of order cancellation.
 
 
Refunds
 
Refunds due to customer errors will not be issued this includes, but is not limited to, typos in the message, wrong image files, effects, image editing, canvas & size selection, wrong or poor image resolution, dimensions, and/or dpi, unable to meet the turnaround time stated due to quality issues and/or acts of nature. customcanv.as is not liable for anything more than the amount of the order.
 
Productions cost is not refundable.
 
If an order is late , only the shipping charges will be pro-rated.
 
All products must be returned with a valid RMA# which can be obtained by emailing sales@customcanv.as or calling customcanv.as sales team.
 
Artwork/Submission
 
Once the order is placed, send us the artwork to our info@customcanv.as immediately if ordering via the phone. The email should include all the instructions relating to logo/artwork/picture.
 
customcanvas is NOT responsible for the content of the image or artwork. It's the customer's responsibility to ensure that image content is what they prefer to have in the print. 
 
customcanvas may inspect artwork submitted to make certain that it meets the specific requirements for applying your artwork to the products you selected. If minor modifications are required, we will make these free of charge otherwise an extra charge will be required to be paid by the customer.
 
Generally, we recommend pictures with greater than 300 DPI (dots per inch) for best results. All images below 300 DPI resolution will be upsampled using image processing software which may result in color variations.
 
Website Images/Art work Proofs/Colors 
 
We make every effort to provide clear and color-correct images that reflect the true nature of the products. However, website images, and emailed proofs are inherently limited in their ability to communicate color, scale, and detail. Moreoever, the size of selected canvas and selected image along with other digital characteristics, including image resolution, dpi, etc., affect the quality of the final product. It is advisable to follow the suggestions mentioned on customcanv.as and speak with a customer service represntative.
 
The color output of the canvas print is dependent on the image properties, for which there is no guarantee. The color shown on computer monitors are not the true color representations of the image and the printed out may vary from the image seen on the computer monitor screens. 
 
The color in the proof is not the real color, It is difficult to show the correct color on the computer monitor and the color output is dependent on the image submitted by the customer.
 
It is the customers responsibility to follow up on any digital proofs or previews sent to them.
 
customcanvas is NOT responsible for the content of the image or artwork submitted. It's the customer's responsibility to ensure that image content is what they prefer to have in the print. 
 
Furthermore, it is the customer's responsibility to contact the customer care in the event the digital proof has not arrived (for cases where digital proofs are required).
 
Finally, any emails that are sent by the production or processing team requiring customer feedback or reply should be replied to as soon as possible. All orders that require customer feedback will be placed on hold until the customer provides the requested feedback for five business days. After that time, the order will be fulfilled as ordered and shipped. It is the customer's responsibility to review the information presented in the e-mails requesting feedback and provide the feedback as soon as possible. 
 
This will ensure proper communication and placement of the customers order. It's the customer's responsibility to review and respond to any communication from the customcanvas customer service team. Customcanvas will not be liable for any delay in the order's production and delivery due to lack of response from the customer to an inquiry from the customcanv.as team. Any time spent waiting for a response from the customcanv.as team will not count towards the suggested turnaround time for any order.
 
Damaged Items
 
Any items received that are damaged physically should be notified to the customer service email within 24 hours of receiving the product. The notification should include pictures of the damaged canvas, picture of the box containing the damaged item, and a close up picture of the shipping label on the box. Damage on a canvas means, physical damage to the canas print such as pierced canvas, broken frame, etc. The damage should be visible in the picture being sent to the customer service team. For damaged items that are reported within the required time, a replacement item may be sent to replace the damaged item. customcanvas reserves the right to refund the order amount as well.
 
Replicating/Reorders 
 
We will try to replicate orders as precise as possible of the images or reorders/duplicate orders that are given to us, but there will be no guarantee given on them.
 
 
PRODUCTION/SHIPPING
 
Production
 
Typically orders are produced and delivered within 8-10 business days of order placement. If there any quality issues found in your order that requires your feedback the order may get delayed. Orders received after 2 PM EST will be counted as an order for the next business day. Business days are Monday through Friday and exclude weekends and holidays. 
 
Shipping
 
You should be aware that we cannot be held responsible for delays on the part of the carrier who is delivering your merchandise.
 
There will be a $20 charge incurred for ANY shipping address revision done to the address after the order has been shipped out and it is in transit. The charge will automatically be incurred on the payment method we have on file for that paticular order.
 
There will be a $40 charge for re-routing a package. This includes unaccepted packages, unattended packages, or missed delivery from shipping career, that are returned to our facility.
 
customcanv.as is not liable for any delays, holds or charges due to customs.
 
International Customers: 
 
International customers are responsible for customs and duty fees in their country. Customer is responsible for those fees because it is not included in shipping charges. No gift or lower value will be written/marked on custom forms.
 
 
PRICES/TAX
 
Sales Tax 
customcanvas is required by law to collect all applicable sales taxes for the state, counties and cities of Texas . Companies, individuals and organizations who are exempt from sales tax should provide us with their resale certificate by fax to 281-506-2587.
 
Prices 
All prices and minimum quantities are subject to change. customcanv.as will make best efforts to keep pricing and quantities to date, from time to time actual market conditions may change the price of a product or the minimum quantity required for purchase.
 
In the event a product is listed at an incorrect price or minimum quantity due to an error, customcanvas shall have the right to refuse or cancel any orders placed for products listed at the incorrect price or quantity and will help you choose a different item that is within your budget.
 
Only written quotes are valid, no non verbal quotes will be accepted.
 
Price quotes are only good for the date they where quoted.
 
customcanvas reserves the right offer and/or discontinue promotion or discount offers through the website. Only one promotion can be applied per customer or per order. Promotional offers cannot be combined. Promotional offers cannot be applied retroactively on past orders. Promotional offers can be discontinued without notice.
 
Credit Cards 
customcanvas accepts Visa, Master Card, American Express, Discover & PayPal. Please review our Privacy Policy for information on use/storage of personal information.
 
Disclaimer
Limitation Of Liability 
In no event shall customcanvas and/or its parent company be liable for any direct, indirect, punitive, incidental, special consequential damages, to property or life, whatsoever arising out of or connected with the use or misuse of it’s products.
 
 
Copyright Notice
 
All of the Content you see and hear on the customcanv.as website, including, for example, all of the page headers, images, illustrations, graphics, and text, are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by customcanv.as. The customcanv.as logo Design is a registered trademark of customcanv.as. The entire Content of this website is copyrighted as a collective work under U.S. copyright laws, and customcanv.as owns a copyright in the selection, coordination, arrangement and enhancement of the Content.
 
The Content of this website, and the site as a whole, is intended solely for personal, noncommercial use by the users of our site. You may download, print and store selected portions of the Content, provided you (1) only use these copies of the Content for your own personal, non–commercial use, (2) do not copy or post the Content on any network computer or broadcast the Content in any media, and (3) do not modify or alter the Content in any way, or delete or change any copyright or trademark notice.